Secret Shopper Reviews of the City of Meadville and Surrounding Area



Family Video #442


The Best Customer Service Oriented Business in Meadville, Pa is…………………

Family Video

991 Park Avenue Meadville, Pa 16335

814.333.1193   Website  Map It!

This is NOT a sponsored ad, they know nothing of this listing.

They have a Customer Service approach that belongs in EVERY business model in every locale around the world. The only thing that I have seen that is important to me that they DO NOT do, is wear name tags. I am in there quite often and have found that it is difficult to point out an outstanding employee because thay are all trained THE SAME. How important is that in business? That’s a no brainer. I will give a favorable mention to Kate because she was the first person that greeted me when I walked in for the first time. She provided me with their standard tour given to all new members and she SHINED the entire time. You would have thought that she owned the company the way she presented the product. You know what, the way they are trained, and the personalities that are employed, they OWN their position. To take ownership over your job, career, or craft,  exudes and is recognizable to anyone paying any bit of attention. There is another that I would like to mention, unfortunately I do not remember her name, she is very apparent, I believe, by this description; She has long dark hair, a genuine smile from ear to ear and from time to time you may find her slightly flustered.  She is amongst the top of the most caring employee’s that I have ever met in any business over my years. She cares to the fullest that EVERY customer recieves proper customer service. Don’t get it wrong they all care, but with her it is on her heart. The fluster that appears when the line gets backed up a bit is what tells me it is on her heart. I want for her to work for me so bad that I would make her a partner in my business but I cannot reveal myself to ANYONE.

(This is not a complete write-up)

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